General troubleshooting for Boris Red, FX, and Graffiti

Generally speaking Red,FX, and Graffiti are pretty stable products but occasionally you may run into situations where you are getting an unexpected behavior.

The only real troubleshooting step you need to take are trashing preferences.

On the PC the are located in the C:/Windows folder and are .ini files named after the product and version you have installed. For example Boris FX9.3.ini or Boris Red4.3.ini. Simply move these files to the trash and you will see them rebuilt upon launch.

On the Mac you will find them located in Mac HD> Users> "Current user"> Library> Preferences

Again they are named after the product and end in "preferences" or "pref"

BCC 6.0.7.2 FxPlug update released!

This update was released this week and fixes some major issues.

Users applying BCS filters in FCP(or Motion) on Snow Leopard with a dual monitor configuration would experience crashing or weird screen draw issues. Below is an example:



Follow the link below to get the update:

http://www.borisfx.com/updates/

Choose Continuum Complete FxPlug and the update will be your first option!

Screen draw issue with Boris Red/Avid FX on Windows

Ran into an interesting one today.

Upon launch Boris Red/Avid FX (Avid FX is Boris Red re-branded) screens do not draw properly making the software unusable.

This seems to happen if you have a Wacom Tablet driver installed and enabled with no Wacom Tablet attached.

The solutions would be:

• Attaching the Wacom Tablet
• Removing the Driver from the machine
• Or disabling the driver via Services in Computer Management.

See this thread about the issue -
http://community.avid.com/forums/t/83191.aspx

Feature Transfer Error installing Boris FX Products onto a Windows Avid machine.

You may get the following feature transfer error installing Boris FX products into Avid Media Composer:



To resolve take the following steps:

Open "Run" (by going to Start> Run or "Start", "All Programs",
"Accessories", and
finally "Run")
In the pop-up box type "regedit" and click "OK";

browse to HKEY_LOCAL_MACHINE> Software> Wow6432Node> Avid Technology>AVX
Plug-ins

locate "AVX2Directory" and double-click on the "ab" icon next
to it;

In the pop-up window type in the following for the value...

C:\Program Files(x86)\Avid\AVX2_Plug-Ins

...and click "OK".

Close all and you should be able to install with no further problems.

UPDATE

This can also occur on Win XP and the folder paths are a bit different. Below are the instructions for Win XP:

When you are installing Avid FX 5.8 and the following error is popping up:

Feature transfer error

Feature: Avid FX for AVX 2
Component: DLL AVX
File: %ProgramFiles% \
Error: Access is denied.

The installer doesn't find the path for the AVX2-Plug-ins folder. To get around this error message you may edit the according registry value:

1. Go to Start: Run.
2. Type regedit in there.
3. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Avid Technology\AVX Plug-ins.
4. Change the value of AVX2Directory from %ProgramFiles%\Avid\AVX2_Plug-Ins to: C:\Program Files\Avid\AVX2_Plug-Ins
   (or to the explicit path where your AVX2_Plug-Ins folder got installed after the installation of Media Composer)

Install Codes

Install codes are required for all downloaded Boris products. Below is a list of the current product install codes:


FX 9: BFXTNB-9027931-24816
Blue: BLUDWN-4726BFX-27335
Graffiti 5: GRFTNB-500CDPT-13752
Red 4: REDTNB-400TZDP-23745

BCC 7 Adobe: BC5AE2-6842364-C8326
BCC 7 FxPlug: BCC7FX-1138617-77345

BCC 6 AVX: BCC6AV-7479324-09051
BCC 6 Adobe: BCCTNB-600AE35-53684
BCC 6 FxPlug: BCC6FX-1138617-77345 (All BCC 6 units use this code)

FEC 5 AVX: FECTNB-AVXPLUG-13472
FEC 5 Adobe: FECTNB-2347905-21642
FEC 5 Apple: FECTNB-FXPLUGV-27184

M100- M1S1ES-296Q5D3-3B8A7

Mission Statement

The purpose of this blog will to be, overtime, amass a base of knowledge into troubleshooting Boris FX products in an array of host applications.