Generally speaking Red,FX, and Graffiti are pretty stable products but occasionally you may run into situations where you are getting an unexpected behavior.
The only real troubleshooting step you need to take are trashing preferences.
On the PC the are located in the C:/Windows folder and are .ini files named after the product and version you have installed. For example Boris FX9.3.ini or Boris Red4.3.ini. Simply move these files to the trash and you will see them rebuilt upon launch.
On the Mac you will find them located in Mac HD> Users> "Current user"> Library> Preferences
Again they are named after the product and end in "preferences" or "pref"
Thursday, April 29, 2010
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